| Name of Complainant | |
| Date of Complaint | April 27, 2024 |
| Name(s) of companies complained against | OLA Electric Mobility Limited |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Sir/Mam,
I am writing this letter to file a formal complaint against Ola Electric regarding the delayed delivery of my Ola S1 electric scooter. I am deeply disappointed with the company’s inability to fulfill their commitment to deliver the vehicle within the promised timeframe. The purpose of this complaint is to seek appropriate redressal and compensation for the inconvenience caused.
I placed an order for the Ola S1 on 24th March 2024 with an expected delivery timeline of 11th April 2024, as communicated by Ola Electric’s official website and order confirmation email. However, despite the passing of several weeks, I have yet to receive the delivery of my vehicle. This delay has caused significant inconvenience, as I had made plans and arrangements based on the expected delivery date.
I have made numerous attempts to contact Ola Electric’s customer support team through their helpline and email, seeking an update on the delivery status. However, I have been met with unsatisfactory responses, vague assurances, and a lack of transparency regarding the reasons for the delay. This lack of communication and disregard for customer concerns only adds to my frustration and disappointment.
As a consumer, I believe that I am entitled to receive the product within the promised timeframe or be duly compensated for any delays encountered. The delayed delivery of the Ola S1 has not only caused inconvenience but has detriated my health as I am aged 27 years and I had no trust in company anymore specially after visiting ola experience center they said you had paid online with company directly company has also shared the insurance copy of the vehicle but has not yet delivered the vehicle.
Therefore, I kindly request the intervention of the Consumer Court to resolve this matter and ensure that Ola Electric takes appropriate action to rectify the situation. I am seeking the following resolutions:
1. Immediate delivery of the Ola S1 electric scooter within a reasonable timeframe.
2. Adequate compensation for the inconvenience caused due to the delayed delivery, including any additional expenses incurred as a result.
3. A clear and transparent explanation for the delay in delivery, as well as assurance that such incidents will not recur in the future.
I have attached copies of all relevant documents, including the order confirmation, communication with customer support, and any other evidence supporting my complaint. I am prepared to provide any further information or assistance required to facilitate the resolution of this matter.
I trust that the Consumer Court will carefully consider my complaint and take appropriate action against Ola Electric. I look forward to a prompt resolution to this matter and a fair outcome.
Thank you for your attention to this issue.
My order id –
OET-806055516240324-DIN103
