| Name of Complainant | |
| Date of Complaint | February 13, 2021 |
| Name(s) of companies complained against | Vodafoneidea ltd |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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From:
Sakib Wazid Ali
Dibrugarh (Pin Code: 786001)
Assam
Mobile No: 9435476452
Dated at Dibrugarh the 6th February, 2021
FOR URGENT ATTENTION OF THE CONSUMER COMPLAINT CELL.
COMPLAINT AGAINST GROSS DEFICIENCY IN SERVICE PROVIDED BY VODAFONEIDEA LTD.
Dear Sir,
I would like to bring the following for favour of your kind information and necessary action:
1. That I am a subscriber of your Vodafone Post Paid service for last few year with the above noted Mobile number 8876259602 under Plan Postpaid 4B _ Unlimited_ 349 of ₹ 3and I never committed any default in paying your bills on time.
- That I raised a demand for migrating from Postpaid to Prepaid several times personally by visiting your only authorized Vi Mini Store available in our Dibrugarh (786001) town, situated at Marwaripatty (Panch Ali), in front of Hotel Raj Palace. But the people working there persistently refused to entertain my request on this or that pretext. It seems neither they are equipped/trained nor they have human resources to run such a store and handle complaints/grievances of the customers.
- That as I kept on demanding for plan migration times without number, ultimately, they agreed to comply with my request and accepted all requisite documents together with 4 copies of my photograph after clearing the bill raised from your end on 2nd November, 2020. They further assured me that a call will come from the company within a week and the process will be initiated. I kept on visiting their shop several times thereafter and repeatedly kept on making enquiries regarding my request. They failed to provide any satisfactory explanation regarding the delay and/or their inability to do the job.
- That this way three months, namely November, December and January, 2021 passed off and two more bills for December, 2020 and January, 2021 were served upon me which I refused to pay as I have not used your service since 2nd November, 2020 (i.e., the day when I handed over all the requisite documents sought for together with four copies of my passport size photographs.
- That I would like to state further that after submission of papers for migration and that too after clearing your all outstanding till that time as demanded, I am not liable to pay any further amount. Hence, in my complaint I mentioned about it and requested for waiving your claim for the bills raised subsequent to 2nd November, 2020.
- That finally, in the month of January I sent a written complaint to your company which was duly acknowledge and in their reply to me they realised their fault and agreed to waive the bill raised subsequent to 2nd November, 2020. They further agreed to resolve this problem within five working days. The reply received from your company reads as under:
The following reply was received on 4/1/2021
Dear Sakib,
Greetings from Vi.
We sincerely empathize with the inconvenience caused to you regarding to your mobile number.
I am glad we could connect on mobile number 9435476452 earlier today for your Vi number 8876259602.
I would like to summarize our telephonic conversation regarding migration from postpaid to prepaid.
As per our feedback received from our concerned department I would like to inform you that, your migration will be done by 16/01/2020.
Further, once it done kindly get touch with us for the waiver so that I can assist you accordingly.
Thank you,
Vi Customer Care.
Fahamida Parween
Website: www.MyVi.in
Download the Vi App : https://bit.ly/GetVIApp2
WhatsApp chat with us click https://wa.me/message/2ONATA3W73EIP1
- That now its 6th February, 2021. Neither your company came forward for doing my job nor they have activated my Prepaid Number till date. Be it stated here that being very much dissatisfied, annoyed and aggrieved with the way your company is handling customer grievances, I sent a number of letters/reminders. In fact I exchanged several communications and had a few round of telephonic talks with the Customer Care Services of Vi on the above issue, but nobody resolved the issue. Lately on 31/01/2021, I received a reply from your company which reads as under:
Dear Mr. Wazid Ali,
Greetings from Vi
We sincerely empathize for the inconvenience caused to you regarding migration of your mobile number.
I am glad that we could contacted on your alternate number 9435476452 earlier today.
I acknowledge the receipt of your email regarding postpaid to prepaid migration of 8876259602 and will respond to you within 3 to 5 working days as we are working towards providing you with the best possible resolution to your concern.
Hence, your concern has highlighted to circle team.
As you have confirmed the store which you have visited at Marwari patty, Near Little palace, AT Road, Dibrugarh-786001.
I appreciate your patience and co-operation.
Thank you,
Vi Customer Care.
Swarnali Basu
Website: www.MyVi.in
Download the Vi App : https://bit.ly/GetVIApp2
WhatsApp chat with us click https://wa.me/message/2ONATA3W73EIP1
- That it is very strange to note that even after going through a series of correspondence and several rounds of telephonic talk with various customer care executives, your company has not realised the inconvenience of the customer nor they have done anything to get the prepaid service activated except giving assurance through letters. It is a gross deficiency in service for which as a consumer I am entitled to initiate legal action against the company under the Consumer Protection Act, 1986 if you fail to resolve this issue within a week.
I sincerely hope your company will take up this issue seriously and do the needful to avoid any unpleasant steps from my end for redressal of my grievances/complaint.
Thanking you in anticipation.
Yours faithfully,
Sakib Wazid Ali
Image Uploaded by Sakib Wazid Ali:
