| Name of Complainant | |
| Date of Complaint | July 20, 2023 |
| Name(s) of companies complained against | |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I purchased a white kurta set from instagram user id: zoya chikankari on 11 March 2023 after asking confirming if I could return the product against the amount of Rs. 1695 paid through google pay.
It was their return policy:
RETURN POLICY ➡️
🖋️IF ANY SIZE AND COLOUR ISSUE REGARDING QUALITY OR DAMAGE DEFECT WILL BE RETURNABLE OR YOU CAN EXCHANGE JUST MSG ME
FULL MONEY RETURN
(EXCHANGE TIME 15 DAYS)
( Unboxing video compulsory )
This picture is original, no any filter used
Due to photography/mobile resolution/display colours may vary slightly
They even shared the tracking ID and I got the product delivered in 3 days. I raised the request to return the product on 15th March, 4 days from the date of order, and the same day I received the product but even after constant complaints, the product wasnt picked up and they stopped responding. I tried reaching out to them through instagram, whatsapp, email but no respone.
Link to the account: https://www.instagram.com/zoya_chikankari
Image Uploaded by Tanya Gupta: