| Name of Complainant | |
| Date of Complaint | December 18, 2024 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Subject:
To Whom It May Concern,
I am writing to formally lodge a complaint against Flipkart for mishandling my return request, failure to provide a resolution, and refusal to share crucial details about the issue. Below is a detailed timeline of the events:
1. Return Pickup and SMS Notification (November 17, 2024):
On November 17, 2024, the delivery agent picked up the item from my location as part of a return request.
Later that day, I received an SMS from Flipkart stating that the returned item did not pass the quality check.
2. Multiple Complaints Filed:
Since receiving the SMS, I have raised at least 8 complaints through Flipkart’s customer care, social media support, and grievance channels. Despite my repeated attempts, I was not provided with any valid resolution.
Each time I followed up, I was met with generic responses and no substantial action on my complaint.
3. Refusal to Share Delivery Agent Details:
When I requested Flipkart to provide details of the delivery partner who picked up the item, I was told that they could not disclose such information. This lack of transparency has made it impossible for me to verify the reason for the failed quality check.
4. Financial and Emotional Impact:
I am a student, and the amount involved in this transaction is very significant to me. The prolonged delay and lack of accountability on Flipkart’s part have caused me great stress and financial difficulty.
My Requests:
I demand a full refund of the amount for the returned product as the item was handed over in proper condition.
I request Flipkart to share a detailed explanation of the quality check failure with evidence, along with details of the delivery agent who conducted the pickup.
I request compensation for the inconvenience caused by Flipkart’s negligence and lack of resolution.
Evidence Provided:
SMS received from Flipkart on November 17 regarding the quality check failure.
Multiple complaint records filed through Flipkart’s customer care (details can be shared upon request).
Despite being a loyal customer, I have experienced severe negligence in resolving my issue. I request the Consumer Helpline and the Consumer Complaint Court to take strict action against Flipkart and help me secure the refund I am entitled to.
Thank you for your assistance.
Sincerely,
Mahtab Alam
Complaint ID: IN24120701420259756326
