| Name of Complainant | |
| Date of Complaint | November 8, 2025 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Opposite Parties:
1. Amazon Seller Services Private Ltd., [Insert Amazon India’s Registered/Corporate Office Address, e.g., Bangalore].
2. NEW EXCELLENT TELEVENTURES LLP, NDR Vanshil, Warehouse Park LLP, Raghudevpur, Panchla, Howrah, West Bengal – 711322 (The Seller on Amazon).
3. Samsung India Electronics Pvt. Ltd., [Insert Samsung India’s Registered/Corporate Office Address] (Regarding service centre policies).
Respected Sir/Madam,
I, Manabendra Nath Basu, the complainant, wish to bring to your notice the deficiency in service and unfair trade practices committed by the Opposite Parties.
1. The Purchase: On October 14, 2025, I purchased a “Samsung Galaxy Tab S9 FE+ (12.4 inch, Gray)” from Amazon.in for ₹27,716.00 (Order ID: 408-8961710-0904352), sold by NEW EXCELLENT TELEVENTURES LLP (Opposite Party 2). The item was delivered on October 19, 2025. The product page advertised a 10-day replacement policy for defective items.
2. The Defect: Immediately upon delivery, I discovered the product was defective and had a serious charging issue (“CHARGING/PHONE SLOW CHARGING/ALWAYS” as noted by the service center).
3. Denial of Service: I contacted Amazon (Opposite Party 1) for a replacement as per their advertised policy. They refused to provide a replacement and directed me to a Samsung Service Centre.
4. The Run-Around: I visited the authorized Samsung Service Centre (Mitra Traders, Barrackpore), who also initially denied a replacement and advised me to contact Amazon.
5. Proof of Defect (DOA Certificate): Upon Amazon’s subsequent instruction, I revisited the Samsung Service Centre and went through the process to obtain a “Dead on Arrival” (DOA) Certificate. On October 22, 2025, the service center issued DOA Certificate No. 4424073829, confirming a manufacturing defect (“PROBLEM DUE TO SUB PBA”).
6. Forced Return: I provided this DOA certificate to Amazon and explicitly requested a replacement for the defective tablet, as I had also purchased accessories (charger and cover) for it. Despite my clear request and the DOA proof, Amazon’s customer service representative denied the replacement and, against my wishes, initiated a return for refund.
7. Return Pickup: Following Amazon’s process, the defective item was picked up from my residence by their agent on October 26, 2025. I was informed the refund would be processed within 13 days of pickup.
8. Item “Lost in-Transit” and Non-Refund: As of today, November 6, 2025, I have not received my refund. Upon checking the return status, Amazon’s system now states, “Return not received: Your return is likely lost in-transit.”
This is a clear case of gross negligence and deficiency in service.
• First, I was denied the advertised 10-day replacement.
• Second, I was forced into a refund process I did not want.
• Third, the Opposite Parties, after collecting the defective item, have now lost it in their own logistics chain.
As a result, I am left without the product and without my money (₹27,716.00), causing me significant financial loss and immense mental harassment.
Prayer: I humbly pray that this Hon’ble Forum direct the Opposite Parties to:
1. Immediately refund the full amount of ₹27,716.00 with interest (e.g., 18% p.a.) from the date of pickup (October 26, 2025) until the date of actual payment.
2. Provide compensation of [Insert Amount, e.g., ₹20,000] for the mental agony, harassment, and time wasted in pursuing this matter.
3. Provide costs of this litigation.
I am attaching copies of all relevant documents for your kind perusal.
Yours faithfully,
(Manabendra Nath Basu)
