| Name of Complainant | |
| Date of Complaint | May 1, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had received a call from Vodafone, she was updated me, we are giving benefits to our old Vodafone customer ( benefit 6000 Netflix balance and 1-year amazon prime, so I clearly asked with her, I have to pay something for that benefits, she denied NO you did not pay anything except you regular Vodafone bill, which you are paying in your monthly basis, again I was repeated with that words then I said okay, she activated my plan .few minutes ago, my tariff plan has changed 499 to 999.
It’s a Totally misguided by your team.please help me out for deactivating and activate my previous plan @499 because the lady to updated about the plan has also changed according to that benefits if she updated me on started time, then I denied to take that plan
I had spoken so many times in our customer care team, they said because of COVID-19 we don”t have a system so solve your problem, I clearly tell you guys please stop misguiding your customer, trained your team how to guide our customers about those benefit, which is activated on that period.
I am not paying that tariff amount on my next billing
{ 8 years of relationship with Vodafone}
IF I will not getting the response from Vodafone team:” I will raise a complaint and also port my number
For reference kindly check below mentioned details
Received a call from this number +91 97172 09939
{Dear Customer, we have received your request number 3-61914018339 on 03/31/2020 13:31:25 for a Tariff change to REDX. It will be processed within 03/31/2020 14:02:59 }
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