| Name of Complainant | |
| Date of Complaint | November 5, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’ve ordered an earbuds on 23rd Oct during an offer on it, and it was expected to arrive to my city on 27th oct and had to deliver to me on 28th Oct, but no call from their delivery agents for 2 or 3 days and status in message was “address was unlocatable”, even then I talked to customer service executives and I updated a new address and a new contact so that if the delivery person is unable to deliver it at previous address, he can do it to updated on. But even after then no response from him, no calls and no messages,
Finally at 31st October evening, i received a call from Ecom express, and he was asking me, weather you want your order product or not ?
I replied ‘yes’ and then he told me to come on the next day to deliver it to me and also I was waiting it whole the day, but no calls or messages from him for next 4 days even there was “out for delivery ” status everyday day on Flipkart track. And also I was talking about my issue to customer service executives every day but they are like doing their formalities only like giving sympathy to customers to wait more and don’t worry, Even I was okay then, from them a new date was given to me and saying that you will find it by 3rd Nov finally, even then I was okay and accepted it, but it was not delivered to me even by 3rd Nov. Again I talked to a customer service executive, and she saw all the issue on my order and gave me a new date of 8th Nov, even then I accepted it hoping it will deliver by 8th Nov. But on 4th Nov i saw a status on Flipkart that it was cancelled from them as of delay of product making a new excuse that the product gonna damage during shipping. What a foolish excuse from them when they find themselves unable to deliver it to me.What’s the worst service from shopping platform Flipkart, BuzzIndia seller, as well as the worst service from Ecom express.
Rest in peace to my order.
