| Name of Complainant | |
| Date of Complaint | February 2, 2023 |
| Name(s) of companies complained against | PAYTM ONE 97 COMMUNICATION |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I HAD ORDERED PAYTM SOUNDBOX (LANGUAGE HINDI WITH ZERO RENTAL CHARGES) IN THE MONTH OF JULY 2021 WHICH I RECEIVED IN THE MONTH OF AUG 2021 (LANGUAGE-ENGLISH) WHICH GOT REPLACED IN THE MONTH OF DECEMBER 2022 AFTER 100S OF CALLS FOLLOW UP AND CHAT.
SINCE LAST TWO MONTHS THEY ARE DEDUCTING 125 AS RENTAL CHARGES AND TELLING THERE WAS NO OFFER OF RENTAL PLAN OF RS 0.
WHEN I RAISED COMPLAINT AGAINST THIS PAYTM EXECUTIVES ARE TELLING YOU ONBOARDED IN DEC 21 YOU HAVE NOT ORDERED SOUND BOX IN JULY (THOUGH EVERYTHING IS VISIBLE IN APP). THEY ARE HARASSING US AND NOT GIVING PROPER SOLUTION. FURTHER THEY HAVE LOOTED US AND TELLING THAT THEY WILL NOT REFUND THIS DEDUCTED AMOUNT AS THE SAME IS NON REFUNDABLE.
EXECUTIVE NAME WAS SASWATI. (AS FAR AS I HEARD IN THE FIRST INSTANCE BUT LATER ON EVEN AFTER ASKING REPEATEDLY SHE DID NOT TELL HER NAME AND SHE CUT THE CALL.
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