| Name of Complainant | |
| Date of Complaint | April 29, 2023 |
| Name(s) of companies complained against | Coimbatore, HOTEL VIJAY ELANZA |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Please find the booking confirmation of my room here below.
It was made before 5 working days as a corporate booking and confirmed by your booking desk.
It was to my surprise that at the time of check-in, no room was available at the hotel, you allotted all the rooms to your other guests just to make money.
On my repeated request, you have given me room no. 3023 a non-ac and twin bedroom.
Immediately I object it and the staff at the reception ask me to wait as they will check and revert.
After 15 minutes, I called the help desk again, and another person asked me to wait until they find out and revert.
Again after 15 minutes, I called the help desk again for the third time, one more new person attended my call and ask me to wait.
Thereafter, they informed my that there is a technical problem in AC of the entire hotel and all the rooms and they are trying to fix it but it cannot be done before 10 pm.
I have checked with my neighbour’s rooms and found that ac is working perfectly alright.
Just I have been cheated and it’s intentional.
Later on, I spoke to the GM of the hotel and he offered me a discount of Rs.500/- and also a cooler.
I request to arrange a room at GRT-Zibe just opposite to the road and he is ready to do so. But once again I was disappointed as he never responded back.
Later on, a cooler was arranged but its gave everything like bad noise, water shower and bad smell except cooling.
I have shown my picture of the room inside sweating in front of the cooler to your man at reception. I can share it once again if you wish to see it.
Finally 10 pm at night, I have been allotted a room.
FYK, I am attacked by a heat wave during the time spent in your room throughout the afternoon 14 pm to 18 pm and got sick now.
Got a high fever and am now under the doctor’s observation.
The story is not over yet – at the time of checkout, I requested a discount of Rs.500/- as GM promised. But it was refused to say my booking was made for a non-ac room.
To keep the story short, I just paid the money whatever asked for and leave the hotel.
My question is –
1. when you have booked a room with prior confirmation then what holds you back to keep a room reserved for the guest?
2. Do you have any doubt that guests will not come so let’s allot the room to others.
3. Do you find anywhere that a room booked for a VIP (as in the remarks below) could be a non-ac room?
4. Just check in your database about Surendra Sharma and JUMAC Manufacturing that I am your regular guest.
From: Vijay Elanza
Sent: 17 April 2023 19:08
To: Surrendra Sharma
Cc: SPINNOVA
Subject: Re: room booking -reg
Dear Ms. SUGUNA,
Warm Greetings from Hotel Vijay Elanza, Coimbatore…!!!
We are pleased to confirm your booking on 22.04.2023
Name Of The Guest(s) Mr. SURENDRA SHARMA
Company Name SPINNOVA
Total Number of Guest(s) 1
Number of Room(s) 1
Type Of Room(s) Business class Room
Arrival Date & Time 22.04.2023 (15:00 Hrs)
Departure Date & Time 23.04.2023 (15:00 Hrs)
Package Includes Stay + Breakfast
Plan CP Plan
Tariff Per Day Rs. 3000/- NET
Extra Person Nil
Mode Of Payment BTC
Special Instruction VIP
Address & Communication Ms. SUGUNA
