| Name of Complainant | |
| Date of Complaint | May 10, 2025 |
| Name(s) of companies complained against | Jio Airfiber |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear [Jio Customer Support],
I am writing to express my disappointment and frustration with the Jio AirFiber service I am subscribed to. Despite being advertised as “unlimited data,” I have been restricted to 1000 GB of data, which is not what I was promised.
– My Jio AirFiber account number is [778701083095]
– I subscribed to the [annual] 599+ GST plan, which was advertised as having unlimited data.
– However, after exceeding 1000 GB of data, I noticed that my internet speed was throttled/restricted.
I request that you take immediate action to:
– Clarify the data limits and Fair Usage Policy (FUP) associated with my plan.
– Consider upgrading my plan to one with more data or providing a refund for the excess data charges.
– Take steps to ensure that Jio AirFiber’s advertising accurately reflects the service’s features and limitations
*Contact information:*
If you require any additional information or would like to discuss this further, please contact me at [singh789aditya@gmail.com].
Thank you for your attention to this matter. I look forward to a prompt resolution.
Sincerely,
[Aditya]
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