Name of Complainant	Sk Ibrahim
Date of Complaint	June 24, 2020
Name(s) of companies complained against	Clubfactory
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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My order number is SO282114984, and my return id is SON15920337355694059.I purchased a product from Clubfactory.

I ordered a MYA Brand hookah flavors pack of 10, MYA is a popular hookah flavor brand in India.But the seller of Clubfactory has sent me a fake copy product of MYA brand named as DEE MYA.

It was a fake local packing product, there was 10 boxes in it.All boxes were having flavor leakage (damage) from inside packets and boxes were wet.

There was no Manufacturing and Expiry date on products. It is a smoking product, If it doesn’t have Expiry date,how can we use it?.As I received duplicate and damaged product, I raised a return request on Clubfactory.

Then my products were return picked and delivered to Clubfactory seller address. My products were taken return from me in unused condition.But that Clubfactory seller has rejected my refund.

Also when I contacted Clubfactory seller, he has given me badwords and spoken in abusive language and blocked me on Whatsapp.

He told me that,I will keep your products and also not refund your money.I will keep both, money and product,you can’t do anything better don’t return it.

Then I contacted Clubfactory and told about this, they also didn’t help me and rejected my refund.I got a horrible experience from Clubfactory shopping App.

I want Clubfactory to refund my amount.They are saying that product which was returned to their seller was quality check failed so that’s why they are not refunding, but I returned in same condition as received.

Seller has Wantedly rejected my refund.He told me before only that, he will not give refund.I don’t have products and I don’t have refund also now, both I lost from Clubfactory shopping.I am attaching proof of seller whatsapp chat.

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