| Name of Complainant | |
| Date of Complaint | November 30, 2022 |
| Name(s) of companies complained against | Club Mahindra Holidays |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am not interested. Even if u can’t downgrade my membership as a purple membership, member I should be able to book and given priority over other members on special occasions. So as per this club membership give me confirmed rooms whenever I book in the purple season. Now don’t give me this reason that it’s subject to availability. Cuz I have booked rooms 3 months prior and it still shows waiting list. Even this request is also accepted then i will settle this matter in the consumer court as I am a lawyer by profession and know how to do the needful. I have all the necessary screenshots of the days the rooms were booked and their status being waitlist even 3 months before.
Reply from club
Dear Mr. Raju,
Greetings from Club Mahindra!
Thank you for writing to Member Experience Management.
We hope you and your family are doing well!
With reference to your email dated 16-NOV-22, we acknowledge the receipt of your email.
We apologize for the inconvenience caused and understand your concern. We would love to abide by your request, however there are certain rules which cannot be amended. Hence, we regret to inform you that it will be difficult to downgrade the membership, kindly accept our sincere apologies. We would request you to kindly give us another opportunity to serve you and we will not let you down.
We appreciate your patience in this regard.
Thank You for writing to us. Your service request/ticket number is:9001232345
Warm Regards,
Ahad Khan
Member Experience Management
I have 16.8 days in my account. Not able to book any resort of my choice even 4months in advance. Why should I pay EMI and ASF ??
I have already deactivated my EMI. Till date no call from ur team and till I get to use all my days for this year, I am not going to pay a single penny.
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Reply from club : No response
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