| Name of Complainant | |
| Date of Complaint | February 19, 2023 |
| Name(s) of companies complained against | MakeMyTrip |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Here is the detailed history of my case:
1. Booking ID: NH73009246641294 [Checkin Date : 13th Feb ] from makemytrip
2. I called up your executive (around 11 am) to check and confirm my late check-in around 5 pm with the hotel as the hotel number mentioned in the booking was not reachable.
3. Makemytrip support executive called me back around 12 pm, saying that she has confirmed with the hotel. The check-in will be accepted and the hotel is informed about the late check-in 5pm afterwards. This should be available on call records.
4. I reached the hotel around 8 pm the same day. Hotel declined the check-in. Hotel manager (I guess his name is Deepak) said that the prices are not actual one, we don’t book hotel at these prices and there was no call from the MMT team for check-in confirmation. (MakeMyTrip team lied to me here. Culprit)
5. I called the MMT support number to fix my issue, as I was carrying luggages and it was almost 8:30 pm, I was hungry and tired. Your support person put my call on hold for almost 15 minutes and then confirmed that the hotel will not accept the booking and offered to provide me with a booking somewhere very far away. I denied, as I was carrying luggages as well and I didn’t have trust now that another place would accept late night booking and another area was far from my office.
6. MMT support executive said he can’t help anything for now. This is the worst ever customer experience I can imagine. I was left aloan at 9 pm where I didn’t have any place to stay at night. I asked him to escalate this issue and provide me quick help. He said, as of now there is no one from higher authority to look into the issue. But I can wait, within 1 hour the escalation manager person will call me up. (This was the second time MakeMyTrip lied to me. Since that time till now I have received no call from the MMT team. Such a shame).
6. I had to forcefully book the same hotel at different price, since I had no choice to move out (late night, no auto nearby and exhausted with this shock). I have the invoice for the amount I paid for this stay.
