Cheating customer with wrong delivery and not admitting the mistakes

Name of Complainant Vinay J M
Date of ComplaintAugust 23, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Vinay J M:

Hi,
I ordered a food item and swiggy delivered the wrong item. We requested swiggy to replace the item and again they ordered the wrong item. We went to the hotel and enquired about the wrong delivery. They took the food item and said swiggy will refund.

We complained to swiggy about wrong items. They took the action item and closed the ticket after weeks saying the item was delivered. How can we ensure these guys do not take consumers for granted?

The order ID is 110902783431

Thanks,
Vinay

Image Uploaded by Vinay J M:

Cheating customer with wrong delivery and not admitting the mistakes

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