| Name of Complainant | |
| Date of Complaint | June 8, 2023 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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One of the products that I purchased from Amazon had one of the accessories missing and for the last 4-5 days I have scheduled the pickup of the same. Even though the pickup person was at my flat on 7-Jun-2023 he bluntly refused to pickup the item and said that if I would return the product along with the missing accessory he would pickup the product, which is so sad to note.
Even after writing several emails to the CEO Mr. Amit from the Indian operations as well as to the CEO, US there seems to be no resolution but these senior management themselves seem to encouarge their staff to harass and ill-treat me which sounds that it is very much intentional.
When I spoke with one Mr. Rishab from the escalation desk, instead of helping me to resolve the issue, he bluntly refused saying that he cannot help me and when I told him that I would report it to the senior management he said that even if I report NO ACTION CAN BE INITIATED AGAINST HIM EVEN BY THE CEO OF HIS ORGANIZATION.
I feel so frustrated that when I told him that I feel so depressed that for Rs. 600 the org. is trying to cheat and harass me so much that I wish I could commit suicide for which Mr. Rishab said that it is my personal choice and wanted me to do it and that his senior management would even encourage him to continue this going forward. It is such a pity that this is how the senior management are making me and harassing customers like me.
