Charging amount for no reason

Name of Complainant Manjula
Date of ComplaintOctober 31, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Manjula:

Mine (manjula account number: 7040823570) is prepaid broadband connection. I paid for 6months broadband connection at once. After the end of 6months period I requested to disconnect. I have been sending many emails to customer service and there’s been no response. Later I have been receiving emails that there a due amount to be paid of around 3134Rs. Why will there be a due amount for prepaid connection ? I never ever requested Airtel to extend the period of my broadband connection. Without my concern how will they extend it and charging the amount unnecessarily? I have been receiving many calls from Airtel regarding this. I explained in detail everytime I received a call. And the story is repeating up until now.

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Charging amount for no reason

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