charged subscription fee without providing service

Name of Complainant Shashi
Date of ComplaintSeptember 5, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Shashi:

Hi, I have subscribed to hotstar with the hope of utilising one their premium service (Live cricket). Post paying the amount, I had issues with watching live matches. I tried contacting customer care, their help could not resolve issues. I have asked them to refund money as they are unable to provide service which they promised. They are reluctant to refund money.

Image Uploaded by Shashi:

charged subscription fee without providing service

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