Charged me a cancellation fee, despite them not being able to fulfill my order

Name of Complainant Priyal
Date of ComplaintDecember 5, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Priyal:

Placed at order at 10.33 they couldn’t assign a partner till 11.23. they kept making me wait on the chat. Then they said to cancel the order and that I wouldn’t be charged a cancellation fee. When I cancelled they charged the entire amount of my order as cancellation fee and also said my COD will be blocked. When I asked their customer service team, they kept making me waiting and sending me auto replies.

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Charged me a cancellation fee, despite them not being able to fulfill my order

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