| Name of Complainant | |
| Date of Complaint | April 13, 2019 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi Team,
Airtel retention team have asked me send email to appellate.kk@in.airtel.com for the below mentioned issue. I had dropped then an email on 12th April but I have received any response from them.
I had travelled to Nepal on 28th March and I had called and requested customer care to bar the internet service for international roaming. Same was confirmed by the customer care executive.
I asked them to activate the basic roaming pack with zero rental and I’ll be charged for the usage only for calls and sms services if I use.
I noticed that I have been charged with one day pack for multiple times.
When I called customer care they told that Internet barring service could not work when I was on international roaming.
I would request your help to refund the amount which were charged wrongly.
Rs. 649 for mobile number 9901302120
Rs. 1947 for mobile number 9901685413
Regards,
Padam Raj Joshi
Image Uploaded by Padam Raj Joshi:
