| Name of Complainant | |
| Date of Complaint | July 10, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear consumer dispute team
This is to bring to your attention that I dialed Vodafone toll free number 198 three times to know the reason my balance was zero. On 2 occasion I was abruptly disconnected by the representative.
The 3rd representative mentioned that my balance is deducted because I have consumed data when I switched to a new handset.
As I had not subscribed for internet and data services and not used any apps i was unfairly charged for the same.
I was provided an email address
I am not provided with any vodafonecare.mum@vodafoneidea.com to dispute the charge. However the email bounced. I am asking Vodafone the application browsed by me. But they refused to give me the information nor are they reinstating the balance
Whilst recharging my balance I was given to understand that there is no validity period. I received SMS asking to recharge to renew my validity after a month.
I strongly dispute the deduction of my balance if i have not consumed any data restoration of my balance prior to the so called data usage as claimed by them.
Shawn
Image Uploaded by Shawn Sequeira:
