Charged / Debited 21,000 on my Credit Card without my consent

Name of Complainant Aslam Khan
Date of ComplaintSeptember 11, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Aslam Khan:

Respected Sir/Madam,

My Card Details:
Credit Card Number: XXXX XXXX 5476
Name: Aslam Khan
Contact/Email ID: 6363811359/8197478794
 
This is to bring to your notice that without my consent RBL Bank has charged or debited 21,000/- on 24-June-2021 on my Credit Card and without any intimation or information and RBL Bank have converted the transaction into 12 months EMI.
 
I came to something that has been charged on my credit card when the first bill got generated on July 18 2021 and I have raised complaint no. 32704494 on July 22 2021 and thereafter I have received a call back from the bank threatening me stating that they will not refund the amount and also they will impact my cibil score.
 
Then again I have called the customer care on 01-August-2021 and they said the issue is resolved and refund will be processed within 48 hours  but even the 2 bills also generated and they have charged me the 2nd EMI also.I have raised again one more complaint no. 34137375 on 22-August-2021 again I received a call from the bank threatening us with cibil impact and also they said they know how to recover the amount from me.
 
In a day I have been getting approx. 60 calls in a day from the bank and threatening me, mentally torturing and mentally disturbing and also my 2 kids are unable to attain the online class as we are getting at least 60 calls per day.
 
Please help sir.

Thanks,
Aslam Khan
6363811359 / 8197478794

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Charged / Debited 21,000 on my Credit Card without my consent

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