| Name of Complainant | |
| Date of Complaint | July 16, 2023 |
| Name(s) of companies complained against | UNION BANK OF INDIA |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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To
The Banking
Ombudsman
Bhopal MP
Subject: Complaint of faulty ATM and request for refund of Rs.10000/-.
Sir/Madam,
On [20-06-2020] I had visited State Bank of India atm to withdraw money from the ATM at the kiosk just in Ekta chok . The amount I entered for withdrawal was Rs.10000/-. From the ATM I got a no money. The ATM display screen at the time showed “Transaction complete”.
Note that I have a Savings account
in union bank main branch [557602010015315]. I went inside the branch premises and submitted a written complaint in the prescribed form given to me, with all the details of the incorrect transaction (a copy of the complaint form is attached with this letter). The staff too mentioned that the ATM did give problems. Subsequently, as directed by the staff, I also registered a complaint with the Helpline number [21.06.20] given to me. The person at the Helpline number assured me that I would be paid the remaining amount. However, the amount of Rs.10000/- was debited from my Savings account on
showing this debit attached with this letter). The Bank branch staff refused to give a refund of Rs.10000/-, stating that they would check their records. Subsequently, they said that the computer generated email statement of the ATM EJ (a copy of which is attached with this letter) showed the status of the transaction as “Successful” and “Customer Received Money”. Hence, I was denied a refund of Rs.10000/-.
Note that I have been trying to register my complaint online too with the Bank, but without success. It has now taken so long that I am still struggling to recover the amount of Rs.10000/- because there is a refusal of the Bank branch
If you go through the Bank branch records, you can note the complaints about the my account number.
I really fail to understand that, when the staff themselves saw and verified that the money fell of what should have come out from the ATM, and the staff at the Helpline number too stated that I must be paid, then why am I not being given the money owed to me?
Since I have not received the refund of Rs.10000 which is owed to me, I am registering my grievance with you. Please look into this matter as soon as possible.
Hoping for an early redress to my complaint,
Regards,
Shekh Imran
mahasamund Chhattisgarh
(493445)
+91 74158 82586
7987682518
