| Name of Complainant | |
| Date of Complaint | November 22, 2018 |
| Name(s) of companies complained against | One97 communication Ltd |
| Category of complaint | Railways |
| Permanent link of complaint | Right click to copy link |
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Complaint agst: one97 communication Pvt Ltd
I booked two tickets through Paytm on 13/11/18 with w/L 2&3 (order ID 6519061369). Date of journey 18/11/18. After chart preparation(around 11.15am) I received msg from irctc confirming both my tickets. After 5hours(around 4pm) I got another msg from irctc cancelling both my tickets without me doing anything. The time for chart preparation was 11.05am. I tried to cancel the tickets till 10.59 am but it could not be cancelled due to server error. Paytm executives are agreed that I tried to cancel till 10.59 am. They said that the request for cancellation was queued and processed later. This was the fault completely on their part(their server issue). But they are denying to issue the refund amount. They are completely defying their responsibility. We are trying to contact the customer care from last 4 days but they are just harassing us without providing a suitable resolution. My other details are:
Name: Gaurav Khadria
Pnr no. 2734793088
From newdelhi to Siwan
Amount Rs 3470
Two passengers
Date of journey -18/11/18
Contact no 8130866708
I request u kindly to look into this issue as soon as possible and grant us the refund amount as we are being harassed and no suitable action has been taken by the company.
Please find attached herewith the screenshot of the message of confirmation I received from irctc.
Yours truly ,
Gaurav Khadria
Image Uploaded by Gaurav Khadria: