Cancellation of order and refund issue

Name of Complainant Nehal agarwal
Date of ComplaintJuly 22, 2022
Name(s) of companies complained against
Category of complaint Consumables
Permanent link of complaint Right click to copy link
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Text of Complaint by Nehal agarwal:

I ordered a cake and had paid the amount already.The delivery boy called me but the call got disconnected. Then I again rang him but he didnt pick up the phone. Then 2nd or 3rd time when I rang him he said that now the order has to be cancelled as you didint pick up the phone and he wasn t on my location even. And swiggy as a cancellation fee charged me up for the whole order and after calling their customer care they refunded only half the amount saying its your fault,you didn t pick up the phone. I want my whole money back.

Image Uploaded by Nehal agarwal:

Cancellation of order and refund issue

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