| Name of Complainant | |
| Date of Complaint | December 26, 2020 |
| Name(s) of companies complained against | Vestige Marketing Pvt. Ltd. |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Sir/Madam,
Till now not yet resolved. Please resolved on urgent basis otherwise we will discontinued your service.
Thanks & Regards,
Pravash Koley
Sr. Executive
Kolkata Branch
Vestige Marketing Pvt. Ltd.
1,AJC Bose Road
3rd floor,Kolkata -700020
P: +91 33 40034923
From: team.kolkata [mailto:Team.Kolkata@myvestige.com]
Sent: 20 November, 2020 12:59 PM
To: ‘enterprise’; 121@airtel.com
Cc: ‘cs.kolkata@myvestige.com’; ‘rajesh.shaw@myvestige.com’
Subject: RE: Call dropping at premises 1,AJC bose Road
Dear Sir/Madam,
Till now not yet resolved. Please check and reply on urgently.
Thanks & Regards,
Pravash Koley
Sr. Executive
Kolkata Branch
Vestige Marketing Pvt. Ltd.
1,AJC Bose Road
3rd floor,Kolkata -700020
P: +91 33 40034923
From: enterprise [mailto:enterprise@in.airtel.com]
Sent: 08 November, 2020 1:29 PM
To: team.kolkata
Cc: cs.kolkata@myvestige.com; rajesh.shaw@myvestige.com
Subject: RE: Call dropping at premises 1,AJC bose Road
Dear Pravash Koley,
Warm greetings from Airtel!
I’m Rutuja, your Airtel Experience Advisor.
This is with regard to your email about not being able to make or receive calls on your Airtel mobile number 7428790515 and other.
As per telephonic conversation on 9831152056,
We’ve registered your complaint with ref. no. 31-3466437394674.
Please be assured that it will be resolved by 16/11/2020 .
Hope this helps!
Best Regards,
Rutuja Ghaiwate
Airtel Experience Advisor
Bharti Airtel Ltd.
On Sat, 07 Nov 2020 at 12:48 PM <Team.Kolkata@myvestige.com> wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Sir/Madam,
Please find the location and alternative mobile number. 9831152056
Vestige Marketing Pvt. Ltd.
1 A.J.C Bose Road
3rd Floor, Kolkata
West Bengal – 700020
Ph: +91 33 40034921/23
M: +91 9038541814/7428790515
Thanks & Regards,
Pravash Koley
Sr. Executive
Kolkata Branch
Vestige Marketing Pvt. Ltd.
1,AJC Bose Road
3rd floor,Kolkata -700020
P: +91 33 40034923
From: enterprise [mailto:enterprise@in.airtel.com]
Sent: 07 November, 2020 6:05 PM
To: Team.Kolkata@myvestige.com
Cc: cs.kolkata@myvestige.com; rajesh.shaw@myvestige.com
Subject: RE: Call dropping at premises 1,AJC bose Road
Dear Pravash Koley,
Greetings from Airtel!
This is in reference to your email informing us about not being able to use services on your Airtel mobile number 7428790515 and others.
I understand that not being able to use the service has inconvenienced you.
In case you continue to face the issue, request you to respond with the following details:
- Location where you are facing the issue.(Complete address)
- Alternate contact number so that the team can reach you.
As soon as I receive the above mentioned details, I will co-ordinate with the concerned team.
Thanks for reaching out to us.
Best Regards,
MinubharathiEkambaram
Advisor : Customer experience
Bharti Airtel Ltd
On Fri, 06 Nov 2020 at 01:14 PM <Team.Kolkata@myvestige.com> wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Sir/Madam,
As discussed the corporate connection details are given below.
Please resolved the problem ASAP.
7428790515
7428790501
7428790499
7428790504
7428790500
Thanks & Regards,
Pravash Koley
Sr. Executive
Kolkata Branch
Vestige Marketing Pvt. Ltd.
1,AJC Bose Road
3rd floor,Kolkata -700020
P: +91 33 40034923
From: 121[mailto:121@airtel.com]
Sent: 06 November, 2020 12:59 PM
To: team.kolkata
Subject: Re: Call dropping at premises 1,AJC bose Road
Dear Sanghamitra Sarkar,
Greetings from Airtel!
This is in reference to your email informing us about call issue on your Airtel account number 14358147.
I have registered your complaint and the reference number is 124092706. Let me assure you that the issue will be resolved within 06:45 PM on 06-11-2020.
Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
In future to check any network issue & raise a complaint, view & pay bills, manage your account efficiently, track your usage, claim rewards & much more by clicking on the following links www.airtel.in/5/dsl <http://www.airtel.in/5/dsl>
Hope it helps!
Warm Regards
Airtel – The network with India’s Best Video Experience
On Thu, 05 Nov 2020 at 06:43 PM <Team.Kolkata@myvestige.com> wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Sir/Madam,
This is to inform you that from the last two days there has been increasing rate of calls getting disconnected for Airtel connection, which is causing much problems as it is hampering our services.
Kindly look into the matter asap.
Thanks & Regards,
Sanghamitra Sarkar
Customer Service-Executive
Vestige Marketing Pvt. Ltd.
1,AJC Bose Road
3rd floor,Kolkata 700020
P: +91 33 40034921
***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************
***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************
***********************************************************************************************************************************************************************
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
***********************************************************************************************************************************************************************
