| Name of Complainant | |
| Date of Complaint | November 18, 2023 |
| Name(s) of companies complained against | NUEgo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a bus on 13/11/2023, I just got 2-3 mins at the max. and the bus went away. They did not contact me informing that we are leaving. I pleaded to them cried in front of them but it did not stop. They told me come to the next stop in 5 mins I agreed to that but they did not receive the call I called them n no of times. PNR number is 2646007. I want my full refund.
Image Uploaded by Aakarsh Wadhawan:![Bus Left without picking me [RESOLVED]](https://consumercomplaintscourt.com/wp-content/uploads/2015/12/no_uploaded.png)
Dear Aakarsh, We are sorry for the inconvenience caused to you. Upon checking with our cabin host, we found out that there was a miscommunication regarding your boarding point, which resulted in you not being able to board our bus. We have already initiated a full refund, which will be credited back to your source account. Kindly contact Redbus, as they were the source of your booking, to process the refund. Once again, we apologize for the trouble caused and hope to serve you better in the future.