| Name of Complainant | |
| Date of Complaint | May 26, 2022 |
| Name(s) of companies complained against | Yatra |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Team,
I planned a Vacation from Chennai to Kodaikanal. I wanted to return back to Chennai on 4th July Morning.
I checked Yatra and found bus. I selected 4th July and the data on the website was bus will start at 7:15PM on 3rd July and will reach chennai 4th July at 5:30Am. Exactly what I wanted and booked it.
After booking in confirmation ticket it says my travel starts on 4th July 7:15PM and will reach chennai on 5th July. I raised a concern initially they said I need to pay cancellation fee and when I shared screenshot they said they are looking at booking logs.
It has been 12 days still I have not received any updates.
booking reference number 1305220089260.
Issue raised ticket reference YA:31488989′
Email vkysports@gmail.com
Dear Vivek,
Greetings from Yatra.com!
Sorry for the trouble caused. We would like to inform you that your refund of INR 2167.00 against your Yatra booking number 1305220089260 has been initiated from our end in the same mode of payment, request you to kindly make a new booking with the correct date and time, also note Yatra takes 24-48 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account.
Regards,
Yatra Care