| Name of Complainant | |
| Date of Complaint | October 10, 2023 |
| Name(s) of companies complained against | https://broomees.com |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Full advance for providing domestic help taken and no person has stared work even on Day 12, leaving senior Citizen customer to source help locally .Now denying the refund on no grounds. Founder Mr. Vaishav Agrawal also contacted but to no reason/rationale end. No service provided even after 12 days and falsehead spread through Ms Reshma (Onboariding Manager), Ms Sanoj (Relationship Manager), Mr. Luv (Grievance Manager). Despite numerous calls, email, everyday I was told worker will start from next day. After waiting for 8 days the person assigned never showed (its been 4 days since that also) up and now Broomees is claiming they were sent back by us. CCTV footage and Gate entry clearly indicates no one came and this clearly is the modus operendi of Broomees to dupe customers by harassing them into leaving advance money since they have no staff to assign and claim falsely that worker was sent back by customer, who have by good intent paid full 6 month subscription advance on Day 0 itself.. Amount of Rs. 4800 charged and not even 1 day of service received.
Image Uploaded by MR Malay Rai:
I have faced a same situation exactly same . I wish I would have seen your post earlier . I am going to file a Complaint in consumer court against them