| Name of Complainant | |
| Date of Complaint | February 10, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Hi Team,
My self sai kishore from Hyderabad. Im a Airtel subscriber for more than 5years. since last one year im facing the broadband disconnection and every alternate month there is a complaint raised on this issue.
Last month Jan 25th raised a complaint on same issue, service engineer visited to my home and checked. He conformed that the problem is with wifi router is problem and same has to get replaced (same kind of router he is holding around 10nos which are defective on same form other customers).
In front of service engineer i called to call center and he conformed with them and got orderno-278024974, Order Id: 67346242 for new wifi router replacement and i agreed to pay the 250 Rs. so Customer care executive conformed same that by 26th Jan 1700 Hrs my issue has to get resolve but it not happened and after that every day i called to customer care for followup but no one gave me proper response. Still my issue is un-resolved on 10th Feb 2019.
Boradband account no- 04072589969_ap
Broadband no- 04040021539
Complaint nos-
104053824
104089178
104159608 complaint closed without any customer conformation and reopened after calling to customer care
Request to help in resolving my issue. Im paying the amount for the connection.
Regards
sai kishore
9290218394
Image Uploaded by Sai kishore:
