Broad Band Connection Delay – False promise by Customer Care expert

Name of Complainant Nancy
Date of ComplaintMarch 31, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
Share your complaint on social media for wider reach
Facebooktwitterredditpinterestlinkedinmail
Text of Complaint by Nancy:

Hi Team ,

Name : Nancy
Issue : Complaint about Airtel Broadband connection
        This is to bring to your notice that i have paid for your Broad band connection on March 21 as i got a call from one of your customer care representative stating i will get connection on same day evening. Executive Name : Saraswathi ( Ph # :9551090040) i shared documents to this number. I’ve also attached screenshot of my payment made.
          I understand the situation due to Covid but the false promise made by your agent i cannot tolerate it , i said this is very urgent requirement due to Work from home , she said no worries pay the amount you will get it . I need the connection to be in place ASAP or else refund my amount so i can go to a different ISP who is ready today to give connection.
           I’m your mobile service also for quite a long period hope this will be considered.
Location Broad band needed  : 20/382 , Sarojini street, GKM colony , Chennai – 600 082.
Ph Num : 9551416223
Thanks

Hi Team ,

 

Name : Nancy

Issue : Complaint about Airtel Broadband connection

 

This is to bring to your notice that i have paid for your Broad band connection on March 21 as i got a call from one of your customer care representative stating i will get connection on same day evening. Executive Name : Saraswathi ( Ph # :9551090040) i shared documents to this number. I’ve also attached screenshot of my payment made.

 

I understand the situation due to Covid but the false promise made by your agent i cannot tolerate it , i said this is very urgent requirement due to Work from home , she said no worries pay the amount you will get it . I need the connection to be in place ASAP or else refund my amount so i can go to a different ISP who is ready today to give connection.

 

I’m your mobile service also for quite a long period hope this will be considered.

 

Location Broad band needed  : 20/382 , Sarojini street, GKM colony , Chennai – 600 082.

Ph Num : 9551416223

 

Thanks

Nancy

 

Image Uploaded by Nancy:

Broad Band Connection Delay – False promise by Customer Care expert

Leave a Reply

Your email address will not be published. Required fields are marked *