| Name of Complainant | |
| Date of Complaint | May 29, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I bought data on the 3rd of may via the Airtel App and did not receive the data. I logged the complaint and I was told the issue would be resolved by 5th May. To date, nothing has been done and all efforts to speak to an agent have been futile. Please advise on the matter. I am becoming impatient. It has been close to a month now.
Issue ID C35545893
Airtel Phone number – 0784912512
Mpesa phone number – 0792058707
Mpesa confirmation Message
OE32W2KHH4 Confirmed. Ksh3,000.00 sent to DIRECT PAY HQ for account 442073B77 on 3/5/20 at 6:41 AM New M-PESA balance is Ksh150.80. Transaction cost, Ksh56.00.
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