Booking conformation not given and amount has been deducted

Name of Complainant Jenil
Date of ComplaintDecember 26, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Jenil:

I was looking for booking for 31st Dec 2021 at Sun N Sand hotel Mumbai. I had filled all the details for the same as required and had also done payment. My payment got deducted from bank but the website shows payment failed. I tried calling on agoda toll free number but they require booking id which is not provided by them. I kindly request you to please look into this matter asthis is a big time cyber crime by taking money of the customer and not returning back or giving and bookin.

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