| Name of Complainant | |
| Date of Complaint | March 14, 2023 |
| Name(s) of companies complained against | OYORooms |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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A Classic AC room was booked in the name of NITIN MULLICK on OYO rooms with OYO Orchid Villa, Bhubaneshwar. Since 8th March till 13th March (booking ID-KU4D1658, BNXB9172, P9S80159, VZUF5129, LTI09456, LGI39072), total amount charged by the oyorooms was 4186. But no AC was provided and oyorooms offered 50% for 2 days in money wallet instead of refund. Or they asked to move to another location with the luggage and conveyance to be born by the customer. For booking ID-KU4D1658 from march 13th to 14th which was canceled for the same reason of non-AC, they deducted 818 Rs from total payment of 1029 instead of offering a full refund since the customer didn’t even stay. The customer did another booking at other hotel OYO nayapalli with booking ID- IIMH4798, traveled to the other hotel to be told that they have no room available. The customer was shifted to a 3rd hotel and the travel expenses of 120 was born the customer. Oyorooms never refund money in bank for deficiency in services and neither they take any reasonable action against their vendor for proving the services promised on the website. We have a total claim of 5124 against for deficiency in services (having to live without a AC), inconvenience caused of traveling from one hotel to another. Disrespect by the vendor hotel people.
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