| Name of Complainant | |
| Date of Complaint | March 21, 2021 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Sir/Madam
I have been billed unnecessarily for an international roaming pack which I had activated on 24/01/2021 and immediately ( within few minutes) deactivated it using the SMS system as I found it to be financially unviable. However, I have been charged Rs. 7477 as part of my total bill which includes the International roaming pack.
I have written numerous emails to the customer service from February 3 2021 but till date I and my family are being harassed for this unjust billing. Below is one of the copied emails I received from customer care where they have acknowledged that I have not used the roaming facility.
Please resolve the issue immediately as it is creating unnecessary stress to me and my family.
Regards
Genevieve De Souza
Dear Genevieve,
Greetings from Vi
I sincerely regret for the inconvenience caused to you.
I attempted to call on your Vi number 9764269259 alternate number 9975979793 yesterday, however, due to non-contactability, the concern could not address and discussed.
I would like to summarize your concern regarding billing and charging.
I have thoroughly checked your bill dated 25/12/2020 to 24/01/2021 and would like to summarize your details for your Vi mobile number 9764269259 below:
· You have been charged of Rs.7477.39/- for month of 25/12/2020 to 24/01/2021.
· You have charged of Rs.399/- for postpaid plan rental
· Rs.50/- has been charged for Late payment charges
· Roaming pack of 28 days Rs.5999/-
· Local SMS Rs.1/-
· Previous balance of Rs.132.43 are adjusted in the current bill
· The Central GST of Rs.580.41/- and State GST of Rs.580.41/- reflected in your bill invoice
Upon system check, I would like to inform you that you have not used the roaming pack of Rs.5999/-which was activated on dated 24/01/2021.
Please give a line of confirmation for proceed further so we can forward your concern to our concern team.
Taking into consideration the above, I wish to clarify the charges levied are in accordance to the other usage except roaming pack done from your Vi mobile number 9764269259 are found to be correct.
Additionally, to manage your Vi account, visit our website www.MyVi.in or My Vi App https://bit.ly/GetVIApp4.
We appreciate your patience and co-operation.
Thank you,
Vi Customer Care
Pallavi Pawar
Website: www.MyVi.in
Download the Vi App : https://bit.ly/GetVIApp2
WhatsApp chat with us click https://wa.me/message/2ONATA3W73EIP1
Image Uploaded by Genevieve De Souza: