Bill Payment Amount Debited but Airtel app shows error

Name of Complainant Geeta Kushwaha
Date of ComplaintMay 28, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Geeta Kushwaha:

Hi,

I am airtel subscriber and my contact number is 7219768453. 27 may, 20 was due date for my bill payment. While I was trying to pay it on last day, the airtel app showed error. However, the amount got debited from my account. I ended up paying twice for a single bill. The app shows only one transaction though. Please confirm if you received it once or twice. Attached bank statement. If that’s what I need to take it with my bank please let me know.

Awaiting response.

Thank you

Image Uploaded by Geeta Kushwaha:

Bill Payment Amount Debited but Airtel app shows error

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