| Name of Complainant | |
| Date of Complaint | July 8, 2020 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I wanted to bring to your attention that I have used 2 Postpaid number(9885552733 & 8886833382) and paid the outstanding bill 3days before the LOCKDOWN and on the same day requested VODAFONE store rep Mounica to convert these 2numbers into Prepaid so she responded stating she had put a request and gave me New 2SIM cards(which is attached) and requested me to wait for 6working days(After 3working days lockdown started has everything was CLOSED), so when LOCKDOWN was CALLED OFF and after 3Working days was over I was waiting for this Migration, As 6working days over when I checked by inserting the SIM cards which rep has given, I was unable see the signals
So,
called customer service they advised me to check with VODAFONE Store,
So,
I went to Vodafone Store & checked, the Store rep said I have to Outstanding Due of Rs.1210/- for the number 9885552733 and Rs.615/- for Number 8886833382 which was billed for the month of March to May and now it is SUSPENDED, so I asked them when it was sent to migrate to Prepaid how come I have been Charged they responded due to LOCKDOWN the MIGRATION was not done and outstanding due should be paid for further information they asked me to Email their Higher Authorities,
So,
I Emailed my concern at(appellate.ap@vodafoneidea.com) On 11 June, 2020 I received reply from Vodafone Authority by name GOVARTHAN stating “We have made Post Adjustment there is an outstanding Amount of 97.73/-.”
So,
I went to Vodafone Store to pay the Rs97.73/- BUT rep stated outstanding Balance is Rs 293/- for 9885552733 and Rs 743/- for 8886833382, I showed her the Email which I received from Vodafone Higher Authority, after reading it she stated that we can’t do anything whatever amount shows on the screen, needs to be paid, if any concern regarding this then Email back to the Higher authority,
Again I Emailed My Concern to the Vodafone Higher Authority and after that I received response through Email from the Vodafone Authority by name VIGNESH.S stating Bill has been generated for June-2020 until prepaid migration is done, you will be charged,
I have replied him via Email stating In the month of MARCH, When I have requested Vodafone Store rep to Migrate the 2numbers from POSTPAID to PREPAID she told me to clear all the dues then migration will be done, So immediately I paid the dues and asked her to Migrate the 2numbers, so she had sent it for Migration(when it was sent for migration how will I be charged again)
I received response through Email from the Vodafone Authority by name VIGNESH.S stating “Please be informed that your migration request not yet processed and we are unable to process due to Covid-19 pandemic also some regional restriction as per government guidelines.”
I Emailed him back stating WHEN I HAVE NOT USED THE SERVICE WHY I HAVE BEEN CHARGED & due to Covid-19, Migration request is taking long than ever, if Covid-19 pandemic would have not been then I WOULD HAVE GONE THEN AND THEN ONLY TO THE STORE AND CHECKED,
Has I have not received any response for the EMAIL, I went to Vodafone Store and checked, Rep Mounika and Manager of that Store stated they have not received any response from Higher Authorities and As of June-2020 Outstanding Amount due is 8886833382 is Rs743/- and 9885552733 is Rs199/- and this 2numbers are suspended, for further information they have advised me to Email their higher authorities So I have Emailed, Till now no response,
If my Problem is not solved by migrating the 2numbers from POSTPAID to PREPAID without charging me any Amount, then I WILL GO AHEAD AND FILE THE CASE IN CONSUMER COURT,
Any Questions feel free to call @8886833349.
Kindly help
Thanks
Marian Rozario
Image Uploaded by Marian Rozario: