Name of Complainant | |
Date of Complaint | October 6, 2024 |
Name(s) of companies complained against | 1xbet |
Category of complaint | Cyber Crime |
Permanent link of complaint | Right click to copy link |
Share your complaint on social media for wider reach | |
Hello I place a bet on goal kick for first half in match between BAHIA VS FLAMINGO for total over 6.5, which 4:3 was played in first half of the match but 1xBet declared it as lost after complaining still no resolution. Please help me claim my winning. The match was on 05:10:2024. Brazil Seria A.
Image Uploaded by Akin Ademi:
Hello! We are very sorry that you feel this way and we want to assure you that we are doing everything we can to provide you with a quality service, first and foremost including the security of your account and balance, and the correct settlement of all bets.
In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).
We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.
Sincerely,
1xBet team