Barred outgoing calls of my family pack of 4 sims, 2 times, in last 72 hrs

Name of Complainant VASANTHA KUMARI D
Date of ComplaintSeptember 19, 2021
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by VASANTHA KUMARI D:

My outgoing calls were barred on 14/09/21, of all 4 sims, on pretext of bill not paid.
When I contacted customer care, they checked and understood that I have already paid the bill amount on 30/08/21, they checked and confirmed the receipt and restored my services.
But I kept getting SMSs that my bill amount is overdue. I contacted the customer care again 16/09/21, wherein they promised that they will solve their internal technical glitch and my services would not be affected.
But today, ie. 17/09/21, my outgoing calls have barred again since 7am. Even after following for last 4 hours, through multiple calls, nothing has been done by Airtel to restore my services.

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Barred outgoing calls of my family pack of 4 sims, 2 times, in last 72 hrs

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