Balance deducted from bank but recharge not reflected using Airtel thanks app

Name of Complainant Sujeet varun
Date of ComplaintMay 30, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sujeet varun:

I have done a recharge of rupees 449 on which 50 rupees coupon were applied to my mobile number 8010143619. During recharge 399 rupees were debited from my account showing paid to Bharti Airtel but recharge is not successful. There is no transaction details of this in my Airtel thanks app. This event was done on 22nd may and till this time there is no refund to my wallet or to bank account. I am not able to connect customer care Representative as they said they are unable to connect due to cover 19 pandemic so please help me solving this issue regarding my money. I want my money back as soon as possible.

Image Uploaded by Sujeet varun:

Balance deducted from bank but recharge not reflected using Airtel thanks app

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