| Name of Complainant | |
| Date of Complaint | January 23, 2021 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Vodafone,
Hope this email finds you well.
I’ve been a loyal customer to Vodafone for more than 15 years. I have a very very bad experience with Vodafone Egypt customer service.
1- Automatic bundles renewal issues.
2- Mistakes with payments and subscriptions.
3- A sudden of network drop anywhere I pass.
I managed to call the customer service seeking help but I found a very unpleasent and rude way talking to me. A supervisor called me but I found him talking to me with the similar tone of not caring even when i said i may shift to another company. I said I’ll send my complaint to the mother company he replied with something in arabic means let me see what you can do.
My Name is Mohamed Arafa. I own a company of 279 employees. Our subscriptions for Vodafone is more than 300 business numbers. We need someone to show some care. If not then we shift.
Regards,
Mohamed Arafa
Image Uploaded by Mohamed Arafa: