Name of Complainant	Shweta Sachan
Date of Complaint	August 16, 2023
Name(s) of companies complained against	AstroTalk
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have placed order for 7 Ratti Red Ruby and silver ring on 10 Aug 23 for Rs. 6380 .
Astromall- promised to ship order within 48 hrs but till 16th Aug team is telling wait for order to be shipped.
There is no customer care number or escalation matrix to escalate the issue only option given is chat, which is closed everytime after telling order will be shipped within 1-3 days.
My ask is to cancel my order and refund amount if they can’t ship but these guys are not even cancelling it and wasting my time by telling to wait and order will be shipped

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