IT ministry redresses 200 consumer complaints lodged on facebook and twitter

Social media is fast becoming a popular platform for the communications and IT ministry to fix consumer complaints from across the country. The ministry has redressed about 200 complaints till now, as per official data. Until December the minister’s office had forwarded 136 complaints received through social media to different departments for action. Of these 92 cases were successfully redressed.

The state run-BSNL separately received 326 cases, of which 111 cases had been resolved. ” ..

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