Amout debited from my gaurdian account but I can’t get

Name of Complainant Surya Prakash verma
Date of ComplaintFebruary 22, 2021
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Surya Prakash verma:

At 08feb2021 time 01:11pm.

My gaurdian send me 10000rs to my Google pay number that was linked by kotak mahindra bank . From my gaurdian account it’s was deducted but I can’t get it into my account ,but the point is I received the message and beyond my name  it was showing something new standard enterprises shop that was not mine and I can’t get the money that was sensed by my gaurdian  . Please solve it

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Amout debited from my gaurdian account but I can’t get

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