| Name of Complainant | |
| Date of Complaint | November 16, 2018 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Dear sir,
I had been using Vodafone postpaid No.9582890778 in Hongkong with basic international pack of Rs.149/- wherein the network would be available. I am currently designated as Chief Executive Hong Kong on behalf of Indian Overseas Bank and have wifi services provided . I have a capping of Rs.2000/- in my billing and as per the service provider I had switched on my mobile data which might have been inadvertently done on my behalf and I am ready to pay my capping limit of Ara.2000 plus GST but they have charged a bill amount of Rs.11,723.45 which is way beyond my credit limit and as per their reply first they say they got late information from their partner with whom they have tied up which is not my prorogative and secondly they say that they have sent me alerts which is quite contradictory since if they already had the information they could have immediately stopped the services beyond Rs.2000/- which they actually stopped at Rs.11,723.45. Hence why should a consumer pay for the fault done by service provider and what is the very purpose of having a capping at credit limit when it is not actually used. kindly look into matter and resolve the same urgently since it is hampering the public services as I get important messages on the same.
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