Amount paid for a instagram purchase but product not received

Name of Complainant Shalini
Date of ComplaintApril 9, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shalini:

I purchased a product from a instagram page: gifts_hub_collection but after making the payment I did not get proper response from them . They saw my messages and did not reply. I tried to contact them even through whatsapp and again they did not respond after seeing the payment details I sent. The payment (₹2080) was made on 04.03.2023 I was told that I will receive the product within 8-10days but it’s been over a month(todays date 09.04.2023) . So I would like to get a refund from the page: gifts_hub_collection.

Please do the needful
Thank you

Image Uploaded by Shalini:

Amount paid for a instagram purchase but product not received

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