Amount not refunded

Name of Complainant Vinay
Date of ComplaintAugust 31, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Vinay:

Order id #1649394 Date Added: 01/07/2022

According to their policy, I should receive refund amounting to Rs. 19799 to my card (original payment mode) on cancellation of order but it’s being added as wallet balance on their dumb website without my consent. And on contacting their support, I’m being asked to wait. While it’s been more than 2 month now, they are giving me a false reason that payment gateway is not working.

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