Amount is deducted but order is not processed and got message as payment incomplete

Name of Complainant Kunal Sakpal
Date of ComplaintSeptember 7, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Kunal Sakpal:

Hi, This is kunal sakpal here.

I ordered food on Zomato on September 4th 2020 for Rs.556.84 using Google pay. The money got deducted immediately from my account but Zomato says payment incomplete and the order was not processed further. I have attached the screenshot of the order and transaction details.

Company: Zomato
Order Restaurant – Burger King (Kalyan,Thane)
Order Date : 04-09-2020 at 6.59 PM
Order no: 1988511374
My Phone number: +917972830455

I want a refund for the amount deducted from my account.

Image Uploaded by Kunal Sakpal:

Amount is deducted but order is not processed and got message as payment incomplete

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