| Name of Complainant | |
| Date of Complaint | May 13, 2021 |
| Name(s) of companies complained against | tatasky |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I have recharged my TATASKY account (1329912875) for Rs 200 on 3rd April 2021 by using my SBI credit card via Freecharge wallet and the amount was debited but not credited on my TATASKY account either refunded. Rs 180 from my SBI credit card & Rs 20 was from my Freecharge wallet. I already had a word with TATASKY customer support about my concern (Service request no. 2S4JR554,2TJUJ2ZJ & 2SGFN1KY) once my claim was closed without resolving and another time executive informed me that amount will be refunded in original mode of payment at the same time he requested me to write down an a Email to help@tatasky.com about my concern with some details and attached screenshot of my transaction mode and i obeyed the same. But no progress.
I tried all my possible way to convey my issue to TATASKY team and also i obeyed all orders as per their request and did the same accordingly and waited for month more even after my concern was not resolved. they even not bothered.
So please help me to get my concern resolved.
Some details as below -:
FREECHARGE WALLET TRANSACTION ID -: 62selOUJizjOWh_VFRW9878843782_1
TATASKY STB ID -:1329912875
REGISTERED NAME -: GAGAN
REGISTERED MOBILE NO. -:9916074514,7892086982
ALTERNATE CONTACT NO. -: 9739121682
REGISTERED EMAIL ID -: gagankumar.acharya7@gmail.com
Thank you
GAGANKUMAR
Hi, that’s not how it should have been. We have raised a service request to sort this. Please allow us some time. We are arranging for a callback to resolve your concern.
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!