Amount deducted from my bank but not credit to my jio app

Name of Complainant	Ashutoah gupta
Date of Complaint	December 7, 2019
Name(s) of companies complained against	Jio
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Ashutoah gupta:

I have done a recharge from my jio app of 394 and make a payment by phonepee upi transaction is successful but jio is not accepting that he should recive .my payment goes to jio@citibank .
Utr reference no.of bank is – 933912752336

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