Amount deducted by Agoda website but Room not bookes

Name of Complainant Shanker
Date of ComplaintMarch 1, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Shanker:

I booked a room on Agoda website and an amount of 13943/- was deducted on my hdfc credit card in favour of Retail PT. However i did not receive any confirmation from Agoda. I had to book the room directly at the hotel and pay again.

Image Uploaded by Shanker:

Amount deducted by Agoda website but Room not bookes

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